Shipping policy

Shipping

Spain – Mainland: 55 EUR

Spain – Balearic Islands: on request

Spain – Ceuta, Melilla, Canary Islands: on request

International: on request

The recipient is responsible for checking the delivery note and verifying that the contents match the goods received upon delivery. The recipient must inspect the package for any visible damage and report any issues by noting them on the delivery receipt at the time of delivery. If the product is deemed to be in poor condition, the recipient must clearly describe the issue in writing on the carrier’s delivery note and take photographs as evidence (general statements like “pending inspection” are not valid).

Once this procedure has been completed and an issue has been identified, the recipient must notify malaga.bike (bike@malaga.bike) within 24 hours of receipt, attaching a copy of the delivery note with the incident noted, as well as supporting photographs.

Failure to comply with these steps releases malaga.bike from any liability for shipping damage.

Any applicable import duties and taxes are the responsibility of the buyer.

Shipping costs are non-refundable if the customer decides to return the bicycle, except in cases where the product is defective.

Shipping times may vary, and delays beyond the control of malaga.bike (e.g., customs processing, carrier delays) are possible.